Privacy Policy
Last updated: 1 January 2024
DriveNow Car Rental ("DriveNow", "we", "us", or "our"), located at Calle de Alcalá, 50, 28014 Madrid, España, is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. If you do not agree with its terms, please do not access or use our services.
1. Information We Collect
We may collect the following categories of personal information:
- Identity Data: first name, last name, date of birth, driver's licence number.
- Contact Data: email address, telephone number, billing address.
- Transaction Data: details about payments to and from you and details of rental agreements.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: information about how you use our website and services.
- Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Information
We collect data through the following means:
- Direct interactions (booking forms, phone calls, email).
- Automated technologies (cookies, server logs, analytics tools).
- Third parties (payment processors, advertising networks, analytics providers).
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage your rental booking and payments.
- To communicate with you about your reservation and any changes.
- To comply with legal and regulatory obligations.
- To send you marketing communications where you have consented to receive them.
- To improve our website, products, and services.
- To detect, prevent, and address technical issues or fraud.
4. Legal Basis for Processing
We process your personal data under the following legal bases (in accordance with the EU General Data Protection Regulation – GDPR):
- Contractual necessity: to fulfil our rental agreement with you.
- Legal obligation: to comply with applicable laws.
- Legitimate interests: to operate and improve our business.
- Consent: for marketing communications and non-essential cookies.
5. Sharing of Your Data
We do not sell your personal data. We may share your data with:
- Service providers (payment processors, IT systems, insurance partners).
- Professional advisers (lawyers, accountants, auditors).
- Regulatory and law enforcement authorities when required by law.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, rental records are retained for a period of 5 years.
7. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict our processing of your data.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
To exercise your rights, please contact us at: [email protected] or +34 91 123 45 67.
8. Cookies
Our website uses cookies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
9. Security
We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company: DriveNow Car Rental
- Address: Calle de Alcalá, 50, 28014 Madrid, España
- Phone: +34 91 123 45 67
- Email: [email protected]